Refund policy
We Stand Behind Every Order. For 90 Full Nights.
We are confident in what ShoulderFlex™ Pro does. That is why we give you 90 nights to feel it yourself — with one condition: you have to actually use it. Results come from consistency, not curiosity.
90-Night Satisfaction Guarantee
From the day you receive your order, you have 90 nights to put ShoulderFlex™ Pro to the test. If after consistent daily use you are not satisfied with your results, you can request a full refund by following the process below.
Important: This guarantee is valid only with continuous daily use throughout the 90-night period. Requests from customers who have not completed a minimum use period will not be eligible.
Conditions to Request a Refund
To keep this process fair for everyone, all of the following must be met:
Request submitted within 90 calendar days from the date your order was received, not from the purchase date.
The device must have been used for a minimum of 14 consecutive days before requesting a return.
Photos of the product clearly showing its current condition must be included.
Product must be returned in its original packaging or equivalent protective packaging.
Product must be complete, including all accessories originally included.
Return shipping costs are the responsibility of the customer.
How to Request a Return
All returns are handled exclusively by email. We do not process returns by phone.
- Email support@kinexalabs.com with the subject: RETURN — Order #XXXXX
- Include your full name, order number, original shipping address, reason for the return, and photos of the product.
- Our team will review your request within 3 to 5 business days and respond with shipping instructions if eligible.
- Once received and verified, your refund will be processed within 7 to 10 business days.
- Refunds are issued to the original payment method.
Cases Where Returns Will Not Be Accepted
Requests submitted after the 90-day window.
Requests without product photos.
Products with damage from misuse or improper storage.
Incomplete products or missing original accessories.
Requests where minimum 14 days of use cannot be demonstrated.
Products purchased through unauthorized resellers.
Defective or Damaged Products
If you receive a defective or transit-damaged product, contact us at support@kinexalabs.com within 48 hours of receiving your order, attaching photos of the product and packaging. We will arrange an exchange at no additional cost.
Please note: Results vary by individual and consistency of use. The 90-night guarantee is designed to give your body enough time to respond to regular therapy. Requests submitted without completing a minimum period of consistent daily use will not be eligible.
Contact
support@kinexalabs.com
Response time: under 24 hours on business days.