Shipping policy
SHIPPING POLICY
Last updated: April 2026
Every order goes through a quality control and verification process before it ships. That is how we make sure what reaches you is exactly what it should be.
1. PROCESSING TIME
Once payment is confirmed, your order enters our processing queue. This includes order verification, product quality control, and coordination with our logistics network to assign the most suitable dispatch center based on your location and stock availability.
Estimated processing time is 1 to 3 business days under normal conditions.
Orders confirmed before 2:00 PM Eastern Time (EST) will be processed that same business day. Orders confirmed after 2:00 PM EST, on weekends, or on official US holidays will be processed the next business day.
During active promotional campaigns, high demand periods, or product launches, processing times may extend by up to 5 additional business days. We will publish a notice on our website when we are in one of these periods.
Business days are Monday through Friday. Orders are not processed on Saturdays, Sundays, or official US holidays.
2. DELIVERY TIMES WITHIN THE UNITED STATES
Estimated delivery time from the date of dispatch is 6 to 12 business days for the 48 contiguous states.
For Alaska and Hawaii, estimated delivery is 20 to 25 business days from dispatch.
These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may be affected by factors beyond Kinexa Labs control, including high order volumes during active promotions, adverse weather conditions, carrier operational incidents, transit inspection processes, and peak seasonal periods such as Black Friday or the holiday season.
3. INTERNATIONAL SHIPPING
We ship internationally to Canada, Mexico, the United Kingdom, Europe, Australia, and Chile.
Estimated delivery time for international orders is 7 to 14 business days from the date of dispatch.
Important: International deliveries are subject to customs clearance processes in the destination country. Kinexa Labs has no control over customs procedures, inspection timelines, or the decisions made by customs authorities.
The customer is solely responsible for any additional charges, import duties, taxes, or fees imposed by customs authorities in the destination country. Kinexa Labs will not assume or reimburse any such costs under any circumstances.
In the event that a package is held, seized, or not delivered due to customs regulations or the customer's failure to comply with import requirements in their country, Kinexa Labs will not be liable for the delay, non-delivery, or any costs incurred as a result. No refund will be issued in these cases.
We strongly recommend that customers familiarize themselves with the import regulations of their country before placing an international order.
4. ORDER TRACKING
All orders include shipment tracking. You can check the status of your order at any time from our tracking page:
kinexalabs.com/apps/track123
To check your order status you will need your order number, included in your purchase confirmation email, and the email address or phone number used at checkout.
Important: Tracking status may take up to 72 hours from the moment of dispatch to show active updates. This is normal within the integration process between our logistics systems and the carrier network and does not indicate any problem with your order.
If after 72 hours from receiving your dispatch confirmation email the tracking shows no activity, contact us at support@kinexalabs.com and we will look into it.
Once your order is dispatched you will receive a dispatch confirmation email. Individual tracking numbers are not provided by email. All tracking is managed exclusively through our tracking page using your order number and registered email or phone number.
5. FREE SHIPPING
All orders include free shipping to any point within the United States, with no minimum purchase and no additional costs.
6. DELIVERY ADDRESS
It is the customer's sole responsibility to provide a correct, complete, and current delivery address at the time of purchase.
Kinexa Labs is not responsible for delays, losses, or returns caused by errors or omissions in the address provided by the customer.
If you notice an error in your address after placing your order, contact us at support@kinexalabs.com as soon as possible. We cannot guarantee changes once the dispatch process has begun. Any costs arising from reshipping due to an incorrect address are the customer's responsibility.
We do not ship to PO Boxes.
7. FAILED DELIVERY
If the carrier attempts delivery without success, reasonable efforts will be made to coordinate a new delivery or collection at an enabled pickup point. Kinexa Labs is not responsible for orders returned to origin due to repeated absence of the recipient, an incorrect address, or failure to collect within the timeframe established by the carrier. Reshipping costs in these cases are the customer's responsibility.
8. ORDER MARKED AS DELIVERED BUT NOT RECEIVED
If our tracking page shows your order as delivered but you have not received it, please follow these steps before contacting us:
- Check that no household member has collected it.
- Check all access areas: mailbox, porch, garage, building reception.
- Wait 24 additional hours. In some cases the system registers delivery before it physically occurs.
- Check with immediate neighbors in case it was delivered to the wrong address.
If after these steps you still cannot locate the package, contact us at support@kinexalabs.com with your order number within 5 business days of the registered delivery date. Claims submitted after this period cannot be processed.
9. DAMAGE DURING TRANSIT
In the exceptional case of receiving a damaged product, you must notify us at support@kinexalabs.com within 48 hours of the delivery date registered on our tracking page, attaching photos of the outer packaging and the product.
Notifications submitted after this period cannot be processed.
Accepting the package without noting visible damage at the time of receipt implies acceptance of the condition of the shipment.
10. ACCEPTANCE OF TIMEFRAMES AND DISPUTE PROTECTION
By completing a purchase at Kinexa Labs the customer confirms having read and expressly accepted this Shipping Policy, including the processing and delivery timeframes indicated here and the circumstances that may extend them.
The order confirmation email, the dispatch confirmation email, and the active status on our tracking page constitute sufficient documentary evidence of Kinexa Labs fulfillment of its processing and shipping obligations within the timeframes established in this policy.
Before initiating any claim or dispute with your financial institution, we ask that you contact our team at support@kinexalabs.com. 95% of incidents are resolved within 24 hours directly and without complications.
The opening of a bank dispute process without having first contacted Kinexa Labs will be responded to with all available documentation evidencing compliance with this policy, including order confirmation, dispatch confirmation, and tracking record.
11. PROMOTIONAL CAMPAIGNS
During active promotional periods, extraordinary order volumes may cause extensions to processing and delivery times. By placing an order during an active promotional period the customer expressly accepts that standard timeframes may be extended as indicated in section 1 of this policy.
Contact for shipping inquiries
support@kinexalabs.com
Response time: under 24 hours on business days.