Legal notice
LEGAL NOTICE
Last updated: April 2026
1. OPERATOR IDENTIFICATION
This website is operated by Kinexa Labs, a company constituted and operating under the laws of the United States of America.
Contact email: support@kinexalabs.com
2. PURPOSE AND SCOPE
This Legal Notice governs access to and use of the Kinexa Labs website, including all its content, pages, products, and services available through it.
Accessing and using this website implies full and unreserved acceptance of all provisions contained in this Legal Notice, the Privacy Policy, the Shipping Policy, and the Terms of Service published on this site. If you do not agree with any of these conditions, please leave the site and do not make any purchase.
3. CONDITIONS OF ACCESS AND USE
Access to the website is free and does not require prior registration, except to complete a purchase.
The user agrees to make lawful and diligent use of the website, respecting applicable law, the rights of third parties, and standards of conduct online. The following are expressly prohibited:
Using the site for fraudulent or unlawful purposes.
Unauthorized access to systems, networks, or data on the site.
Reproducing, copying, distributing, or commercially exploiting any content from the site without the express written authorization of Kinexa Labs.
Introducing or spreading viruses, malware, or any other element that may damage the computer systems of the site or its users.
Taking any action that may damage the image, interests, or rights of Kinexa Labs or third parties.
4. INTELLECTUAL AND INDUSTRIAL PROPERTY
All content on this website, including but not limited to texts, photographs, images, videos, logos, trademarks, trade names, designs, structures, and source code, is the property of Kinexa Labs or third parties who have authorized its use, and is protected by applicable intellectual and industrial property law.
The user acquires no rights over such content simply by accessing the site. Any reproduction, transformation, distribution, public communication, or any other form of exploitation, in whole or in part, without the express written authorization of Kinexa Labs is strictly prohibited.
The trade name Kinexa Labs, the name ShoulderFlex™ Pro, and all other distinctive signs used on the site are the exclusive property of Kinexa Labs. Unauthorized use constitutes an infringement of industrial property rights protected by law.
5. PRODUCT DISCLAIMER
The products sold on this website are personal wellness devices for home use. They are not medical devices, have not been evaluated by the Food and Drug Administration (FDA), and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
The information published on this website about products, their features, and their potential benefits is for informational purposes only and does not constitute medical advice, diagnosis, or prescription.
Customer testimonials and results published on this site represent individual experiences and do not guarantee identical results for all users. Results vary depending on the individual, consistency of use, and other personal factors.
If you have a diagnosed medical condition, are under medical treatment, or have questions about whether any of our products is right for you, consult a healthcare professional before use.
Kinexa Labs assumes no responsibility for damages, injuries, or consequences of any kind resulting from improper use of its products, failure to follow usage instructions, or omission of prior medical consultation when advisable.
6. DISCLAIMER ON SITE INFORMATION
Kinexa Labs makes every effort to keep the information published on its website updated, complete, and accurate. However, it does not guarantee the accuracy, completeness, or currency of that information at all times and reserves the right to modify, update, or remove content without prior notice.
Kinexa Labs is not responsible for damages or losses that may result from the use of information contained on this site or from reliance on that information to make decisions of any kind.
7. DISCLAIMER ON SITE AVAILABILITY
Kinexa Labs does not guarantee continuous and uninterrupted availability of the website. The site may be temporarily inaccessible due to maintenance, updates, technical failures, or causes beyond our control. Kinexa Labs is not responsible for damages that may result from the unavailability of the site.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Kinexa Labs shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages that may arise from accessing or using the website, inability to access it, purchasing products, or relying on any information contained on it.
In no event shall Kinexa Labs total liability to the user for any cause exceed the amount paid by that user in their most recent transaction.
9. EXTERNAL LINKS
The website may contain links to third party websites. These links are provided for informational purposes only. Kinexa Labs does not control and is not responsible for the content, accuracy, legality, or practices of those sites. Access to third party sites through these links is at the user's own risk.
10. GOVERNING LAW AND JURISDICTION
This Legal Notice is governed by and interpreted in accordance with the laws of the United States of America, excluding its conflict of law provisions.
Any dispute, controversy, or claim arising in connection with this Legal Notice, the use of the website, or the purchase of products on it, that cannot be resolved amicably, shall be subject to the exclusive jurisdiction of the competent courts of the United States.
Notwithstanding the above, Kinexa Labs reserves the right to initiate legal action before any competent court in the event of infringement of its intellectual or industrial property rights.
11. ALTERNATIVE DISPUTE RESOLUTION
Before resorting to legal proceedings, Kinexa Labs offers its customers the possibility of resolving any dispute directly and amicably through the following contact:
support@kinexalabs.com
Response time: under 24 hours on business days.
We are committed to reviewing any claim diligently and in good faith, with the goal of reaching a satisfactory resolution for both parties in the shortest time possible.
12. PARTIAL INVALIDITY
If any provision of this Legal Notice is declared null, invalid, or unenforceable by a competent court, that declaration shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.
13. MODIFICATIONS
Kinexa Labs reserves the right to modify this Legal Notice at any time and without prior notice. The version in force at any given time is the one published on this page with the indicated last update date. Continued use of the site following any modification implies acceptance of the updated version.
14. CONTACT
For any questions related to this Legal Notice:
support@kinexalabs.com
Response time: under 24 hours on business days.